The workforce is rapidly evolving. A skills gap exists in many industrial and frontline service sectors. High rates of retirement of baby boomers who have served for years are creating a dearth of not only soft skills but knowledge of […]
Operations
Unforced Errors? As operations managers, none of you set out to make quality mistakes, and neither do your staff. More than 3,400 nursing homes were fined for non-compliance with infection control and failure to report during the first part of the pandemic. […]
Digital Checklists – The Next Killer App for Operations? Large businesses, institutions, and service providers are complicated machines where continuous and simultaneous management of all the moving parts is essential to continued function. It is a complex juggling act often […]
