The Revolutionary New Digital Operating System For Frontline Work

Finally, an affordable, flexible, easy-to-implement tool to digitize and automate frontline operations, boosting productivity and governance across all your locations.

Shed the patchwork of multiple systems and non-digital ways of working for a powerful, all-in-one platform.

Works Where You Work

Operate Better and Empower Your Staff

TrustPlace Fixes These Problems

Management Challenges

Staff Challenges

icon-virus — **COVID-19 Compliance**
Manage policies and activities for COVID-19 prevention & infection protocols, making the workplace safe and compliant

icon-training — **Staff Training**
Provide staff training materials (manuals, documents, text, images, videos) and put them in context of operational tasks

**Inspection and Audits**
Administer, schedule, and track inspections / audits to ensure processes and conditions are in compliance with standards

icon-shield — **Environmental, Health & Safety**
Control and track programs, policies, & behaviors to protect the health and safety of people in the workplace; avoid fines

icon-processes — **Recurring Work Processes**
Define, schedule, and assign recurring operational tasks, capturing feedback and data; schedule on a time schedule

field-service — **Field Service**
Provide mobile applications to improve the quality & efficiency of service visits, allowing for tracking of activity in the field

icon-qa — **Quality Assurance**
Define and assign QA tasks including inspections, audits; collect information about quality failures, perform corrective actions

asset-management — **Asset Management**
Collect work instructions, manuals, & procedures for physical assets & equipment; use QR codes to access asset information

icon-maintenance — **Maintenance**
Schedule and perform maintenance tasks on equipment and facilities, provide manuals and detailed work instructions

icon-ppd — **Policy & Procedure Distribution**
Store and organize important policies and procedures, provide digital access via the web or mobile apps

icon-instructions — **Work Instructions**
Provide detailed work instructions & checklists, allow capture of results; use multimedia including video & augmented reality

icon-incident — **Incident Management**
Provide a structured approach to tracking and managing incidents; generate and assign mulitple tasks related to an incident

icon-capa — **Corrective Action / Preventive Action (CAPA)**
Automatically generate CAPA tasks if a checklist item is not up to standard, use a defined process for CAPA resolution

icon-facility — **Facilities Management**
Plan and operate a full set of standard facilities management tasks - maintenance, inspections, & recurring scheduled tasks

What is the Value of Digitizing Frontline Operations?

The world of operations performed by people in real life is largely analog. A Digital Operating System like TrustPlace facilitates the timely capture and distribution of digital information in an organization, making staff and operations more effective in an analog world. See more about the Industries we serve.

By The Numbers

According to a new McKinsey & Co study, the benefits of digitizing frontline operations at scale are substantial:

15- 16 %

improvement in staff labor productivity

10- 11 %

improvement in process speed and throughput

10- 11 %

improvement in quality

Transforming Your Operations with TrustPlace

After you decide what operational use cases and locations to deploy, think of these as the next steps to move toward digital transformation:

STEP 1

Organize & Harness Your Organization’s Knowledge: Reference Cards

Using TrustPlace’s Reference Card module, structure all of your important information into Libraries and Collections. This is the backbone of your digital operations, as it contains important knowledge about how to work. This information is made up of formatted Rich Text, Images, Videos, PDFs, and other file attachments – and is indexed for search.

Reference Cards break up information into smaller, digestible “chunks” that, when published, can be searched, viewed through the Reference Card module, or routed to users in the context of their work. Some uses for Reference Cards include:

Work Instructions
Manuals
Policies
Training

STEP 2

Structure Your Organization for Success: Properties, Zones, IoT Sensors

TrustPlace is designed to manage multiple locations into Properties. Each Property can be structured into Zones. This helps the organization assign Tasks to the proper area.

Use our Type system to group Properties and Zones. This way, you can identify standard ways of working for each type of Property and Zone, helping scale your operations across locations while taking into account their differences.

Use our IoT module to monitor your sensor data from equipment or other environmental conditions, taking action with our Workflow engine when conditions are out-of-bounds.

STEP 3

Define & Automate Operations: Workflows

TrustPlace works the way you work. Workflows in TrustPlace consist of Checklists and Data Collection Forms, along with relevant Reference Cards. You develop your library of Workflows and then decide how you want to utilize them to manage and track your operations.

Workflows automatically generate Tasks on a recurring Time basis schedule (daily, weekly, etc.), or they can be initiated by a user using Events. For example, you can set up a Compliance Inspection as a recurring monthly task, or it can be initiated by an inspector on an as-needed basis.
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STEP 4

Manage & Do The Work: Tasks & Instant Messaging

Tasks are generated by the system according to how you set up your Workflows (Time or Event-based). Tasks show up on each user’s Task Dashboard, based on how you assign those tasks. Tasks have due dates and status (open, in-process, closed).

Using our Web, Smartphone, or Tablet app, staff sees the Tasks assigned to them and responds by entering information against the Checklists and Data Collection Form. They also can view the relevant Reference Cards at a glance. Our Mobile Companion has full access to the Tasks, and users can even augment their responses with camera shots from their phones.

Our Instant Messaging & Notifications module facilitates non-email communication between teams and records the history of discussions all in one place. Notifications let people know that they have been assigned to Tasks and also if the Task is overdue.

STEP 5

Promote Transparency & Accountability: Reporting, Dashboards, Public Portal

Managers of a Zone or a Property can easily view the status and results of Tasks, including status and data collected. TrustPlace also has an Activity Log so that you can see everything that has been done against a Task, including the user ID and timestamp. Everything can also be viewed across the entire organization, creating a “closed-loop” system.

We provide a Dashboard to report summary statistics on Task progress by category and different date buckets.

Finally, we offer the capability to publish public reports and workflow-enabled data collection forms (accessible by a QR code) via the TrustPlace Public Portal.

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