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The Revolutionary New Digital Operating System For Frontline Work
Finally, an affordable, flexible, easy-to-implement tool to digitize and automate frontline operations, boosting productivity and governance across all your locations.
Shed the patchwork of multiple systems and non-digital ways of working for a powerful, all-in-one platform.
TrustPlace Fixes These Problems
Management Challenges
- No system of record for initiating and tracking many tasks
- Slow roll-out of changes to operational processes
- Lack of visibility into operations and compliance status
- Difficulty scaling best practices across locations
Staff Challenges
- Over-reliance on tribal knowledge for what/how to do
- Important information not accessible to frontline staff
- Forgetting to perform important scheduled tasks
- Staff training and reinforcement learning gaps
Other Solutions Aren’t Effective
No Digital Solution
- Email ineffective implementing operational changes
- Existing systems don’t address many operational use cases, leaving digital "gaps" in your operations
- Paper forms, binders, and other non-digital ways of working are obsolete
- E-forms, Excel forms, and other doc storage not accessible or useful
Other Solutions Inadequate
- Training systems not integrated with everyday work
- Existing systems locked up on PCs with no mobile access
- Other solutions have multiple complicated modules that are difficult to adapt to the way you work
- Too many overlapping or redundant systems
- Other solutions are expensive and difficult to implement + scale across multiple locations
TrustPlace Impacts Most Frontline Operations
Manage policies and activities for COVID-19 prevention & infection protocols, making the workplace safe and compliant
Provide staff training materials (manuals, documents, text, images, videos) and put them in context of operational tasks
Administer, schedule, and track inspections / audits to ensure processes and conditions are in compliance with standards
Control and track programs, policies, & behaviors to protect the health and safety of people in the workplace; avoid fines
Define, schedule, and assign recurring operational tasks, capturing feedback and data; schedule on a time schedule
Provide mobile applications to improve the quality & efficiency of service visits, allowing for tracking of activity in the field
Define and assign QA tasks including inspections, audits; collect information about quality failures, perform corrective actions
Collect work instructions, manuals, & procedures for physical assets & equipment; use QR codes to access asset information
Schedule and perform maintenance tasks on equipment and facilities, provide manuals and detailed work instructions
Store and organize important policies and procedures, provide digital access via the web or mobile apps
Provide detailed work instructions & checklists, allow capture of results; use multimedia including video & augmented reality
Provide a structured approach to tracking and managing incidents; generate and assign mulitple tasks related to an incident
Automatically generate CAPA tasks if a checklist item is not up to standard, use a defined process for CAPA resolution
Plan and operate a full set of standard facilities management tasks - maintenance, inspections, & recurring scheduled tasks
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What is the Value of Digitizing Frontline Operations?
The world of operations performed by people in real life is largely analog. A Digital Operating System like TrustPlace facilitates the timely capture and distribution of digital information in an organization, making staff and operations more effective in an analog world. See more about the Industries we serve.
By The Numbers
According to a new McKinsey & Co study, the benefits of digitizing frontline operations at scale are substantial:
15- 16 %
improvement in staff labor productivity
10- 11 %
improvement in process speed and throughput
10- 11 %
improvement in quality
Transforming Your Operations with TrustPlace
After you decide what operational use cases and locations to deploy, think of these as the next steps to move toward digital transformation:
STEP 1
Organize & Harness Your Organization’s Knowledge: Reference Cards
Using TrustPlace’s Reference Card module, structure all of your important information into Libraries and Collections. This is the backbone of your digital operations, as it contains important knowledge about how to work. This information is made up of formatted Rich Text, Images, Videos, PDFs, and other file attachments – and is indexed for search.
Reference Cards break up information into smaller, digestible “chunks” that, when published, can be searched, viewed through the Reference Card module, or routed to users in the context of their work. Some uses for Reference Cards include:
- Work Instructions
- Manuals
- Policies
- Training
STEP 2
Structure Your Organization for Success: Properties, Zones, Assets
TrustPlace is designed to manage multiple locations into Properties. Each Property can be structured into Zones. This helps the organization assign Tasks to the proper area.
Use our Type system to group Properties and Zones. This way, you can identify standard ways of working for each type of Property and Zone, helping scale your operations across locations while taking into account their differences.
Use our Asset Management Module to track your equipment in your locations so that you can assign Procedures and Reference cards to them.
STEP 3
Define & Automate Operations: Workflows
TrustPlace works the way you work. Workflows in TrustPlace consist of Checklists and Data Collection Forms, along with relevant Reference Cards. You develop your library of Workflows and then decide how you want to utilize them to manage and track your operations.
Workflows automatically generate Tasks on a recurring Time basis schedule (daily, weekly, etc.), or they can be initiated by a user using Events. For example, you can set up a Compliance Inspection as a recurring monthly task, or it can be initiated by an inspector on an as-needed basis.
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STEP 4
Manage & Do The Work: Tasks
Tasks are generated by the system according to how you set up your Workflows (Time or Event-based). Tasks show up on each user’s Task Dashboard, based on how you assign those tasks. Tasks have due dates and status (open, in-process, closed).
Using our Web, Smartphone, or Tablet app, staff sees the Tasks assigned to them and responds by entering information against the Checklists and Data Collection Form. They also can view the relevant Reference Cards at a glance. Our Mobile Companion has full access to the Tasks, and users can even augment their responses with camera shots from their phones.
STEP 5
Promote Transparency & Accountability: Reporting, Dashboards, Public Portal
Managers of a Zone or a Property can easily view the status and results of Tasks, including status and data collected. TrustPlace also has an Activity Log so that you can see everything that has been done against a Task, including the user ID and timestamp. Everything can also be viewed across the entire organization, creating a “closed-loop” system.
We provide a Dashboard to report summary statistics on Task progress by category and different date buckets.
Finally, we offer the capability to publish a report of selected procedures and status to stakeholders (accessible by a QR code) via the TrustPlace Public Portal.
The TrustPlace mobile app helped us tremendously. It’s portable, easy, and user friendly.
Kosta Shilev
President, Chicago Fit Performance
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